📈 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. (Microsoft)
📊 90% of customers rate an "immediate" response as important or very important when they have a customer service question. (HubSpot Research)
📉 94% of American customers will recommend a company whose service they rate as “very good.” (Qualtrics XM Institute)
These stats are proof that people will happily buy when their experience is good and they believe in the quality of the service they will get.
Eboni Cotton, PMP Certified Project Mgr + Operations Strategist.